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01674nam a2200253 p 4500

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AGPL220177858

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$a9781633690783

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$aeng

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$223$a658.45$bD300F

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$aDifficult conversations :$bcraft a clear message, manage emotions, focus on a solution

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$aBoston :$bHarvard Business Review Press,$c2016

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$aix, 110 p. ;$c18 cm

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$a20-minute manager series

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$aIncludes index

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$aWhat makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.

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$aBusiness communication

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$aInterpersonal communication

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$aAGLIB$bKho Ngoại Văn$jNV.001606

900   

   

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Quản Trị TV

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