Thư Viện Tỉnh An Giang

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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / c Fred Reichheld with Rob Markey

Nhà xuất bản : Harvard Business Press

Năm xuất bản : 2011

Nơi xuất bản : Boston, Mass.

Mô tả vật lý : 290 p. ; 24 cm

ISBN : 9781422173350 (hardback)

Số phân loại : 658.872

Chủ đề : 1. Consumer satisfaction. 2. Customer loyalty. 3. Customer relations. 4. Employee loyalty. 5. Employee motivation. 6. Leadership. 7. Success in business.

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Thông tin xếp giá

Thư viện	Kho lưu trữ	Ký hiệu	Trạng thái	Đăng ký mượn
Thư Viện Tỉnh An Giang	Kho Ngoại Văn	NL.007476	Sẵn sàng phục vụ (Đọc/Mượn)

Ldr		01565nam a2200361 p 4500
001		AGPL220181413
020	__	$a9781422173350 (hardback)
041	0_	$aeng
082	00	$222$a658.872$bU500L
100	1_	$aReichheld, Frederick F.
245	14	$aThe ultimate question 2.0 :$bhow net promoter companies thrive in a customer-driven world / c Fred Reichheld with Rob Markey
250	__	$aRev. and expanded ed.
260	__	$aBoston, Mass. :$bHarvard Business Press,$c2011
300	__	$a290 p. ;$c24 cm
500	__	$aPreviously published under title: Ultimate question
504	__	$aIncludes bibliographical references and index
505	__	$aFrom score to system -- The fundamentals of the Net Promoter System. Bad profits, good profits, and the ultimate question ; The measure of success ; How NPS drives profitable growth ; The enterprise story : measuring what matters ; The rules of measurement -- Getting results. Winning results with NPS ; Economics and inspiration : the dual imperatives ; Close the loop with customers ; Organize for the long journey ahead ; The road ahead -- Advice for the journey.
650	_0	$aConsumer satisfaction
650	_0	$aCustomer loyalty
650	_0	$aCustomer relations
650	_0	$aEmployee loyalty
650	_0	$aEmployee motivation
650	_0	$aLeadership
650	_0	$aSuccess in business
700	1_	$aMarkey, Rob
700	1_	$aReichheld, Frederick F.$tUltimate question
852		$aAGLIB$bKho Ngoại Văn$jNL.007476
900		1
911		Quản Trị TV
925		G
926		0
927		SH