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01665nam a2200277 p 4500

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AGPL220181452

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$a9781633692152

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$aeng

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$223$a658.4053$bH000B

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$aGallo, Amy

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$aHBR guide to dealing with conflict / $c Amy Gallo.

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$aHarvard Business Review guide to dealing with conflict

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$aBoston, Massachusetts :$bHarvard Business Review Press,$c2017

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$a193 p. ;$c23 cm

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$aHarvard Business Review guides

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$aIncludes bibliographical references and index

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$aConflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if..

650   

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$aConflict management

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$aWork environment

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$aAGLIB$bKho Ngoại Văn$jNL.007535

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Quản Trị TV

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